Magic Quadrant for Business Intelligence Platforms

Хоть и немного с запозданием. Gartner 27 января опубликовал “магический квадрат” по BI платформам

Figure 1. Magic Quadrant for Business Intelligence Platforms

Figure 1.Magic Quadrant for Business Intelligence Platforms
Source: Gartner (January 2011)
SAP

Strengths
  • The combination of SAP NetWeaver BW and SAP BusinessObjects revenue accounts for the largest share of the BI platform market. The data and user volumes of the SAP customers’ BI applications are among the largest (almost twice the average) in the market, with more of its customers considering it an enterprise standard than most other vendors on the Magic Quadrant.
  • SAP has one of the largest channel and services ecosystems: it is present in 127 countries with 5,250 channel partners, 1,350 value-added resellers globally and 850 OEMs. The combination of SAP and BusinessObjects represents the largest installed base in the market. Gartner estimates this installed base to be more than 46,000 customers.
  • Of the 13 BI platform capabilities evaluated during the Magic Quadrant research process, SAP BusinessObjects’ reporting and ad hoc query capabilities were defined by its customers to be its top strengths. While none of the SAP NetWeaver BW capabilities were rated above the market average, OLAP analysis was rated highest, demonstrating that SAP BEx Analyzer is still widely used over SAP NetWeaver BW. However, the OLAP tools of BusinessObjects XI were rated well below the market average according to our survey. In order to address the OLAP needs of both SAP NetWeaver and SAP BusinessObjects customers, new ad hoc multidimensional analysis products are being introduced: SAP BusinessObjects Analysis, Edition for Microsoft Office, which became generally available in September 2010, and SAP BusinessObjects Analysis, Edition for OLAP, which is expected to be available with the BI 4.0 release.
  • SAP complements its BI platform with forward looking capabilities in the areas of: collaboration and decision support with its StreamWork product, Text Analysis; search-based data exploration with its Explorer product; and other enterprise information management products with data integration, lineage and impact analysis, and data quality. Its vision for an in-memory appliance, HANA, promises to solve many of the perennial performance issues of large complex BI deployments in general (given its SQL and MDX access for third-party BI tools) and SAP BW in particular. SAP has also been one of the first of the leading BI vendors to introduce a SaaS offering, BusinessObjects OnDemand BI. SAP has also made investments in mobile BI with its Sybase acquisition and its SAP BusinessObjects Explorer iPhone/iPad application.
  • The SAP Business Warehouse Accelerator and SAP BusinessObjects Explorer, Accelerated Version, provide options for performance and implementation improvements for many in the installed base of SAP NetWeaver BW customers.
  • Despite many new product announcements, such as HANA and the upcoming BusinessObjects 4.0 product release, SAP BusinessObjects customers that have had inquiries with Gartner analysts have expressed increasing concern about the BusinessObjects road map, given the product changes to support optimizations with the SAP Business Applications and NetWeaver BW products, and the perceived higher cost of ownership. These customers have also told us that the migration, implementation and integration choices can be confusing. These sentiments are supported by survey responses to the “view of vendor’s future” question, which indicated high levels of concern among SAP customers (twice as many of the SAP survey respondents indicated “more concerned” about the vendor’s future than the survey average). Many SAP NetWeaver BW customers and SAP BusinessObjects customers are still determining what role these products will play in their future architecture and BI strategy.
  • Poor performance and implementation difficulty were cited as problems by more than 32% and 40% of the survey reference customers, respectively (this is almost three times more often than the survey average). These survey results are consistent with the many client conversations Gartner analysts have with clients about the performance and implementation challenges of NetWeaver BW customers.
  • Our market survey data shows that ratings for SAP’s customer experience for its BI platform product, which includes ratings for support, software quality and for sales experience are the lowest of any vendor in the survey. This is the fourth year in a row for low scores. SAP has put in place programs to address customer issues with support and to address, more broadly, the customer experience.
  • The ability to achieve the business objectives driving the purchase of the BI platform (for example, make better decisions, expand types of analysis, make information available to more users and so on) saw SAP ranked among the lowest in our BI Magic Quadrant survey.
  • New support and license terms, including customers being charged for upgrades which they had expected to be provided at no/low cost, have led to poor experiences with SAP for some BusinessObjects customers.
  • Обзор рынка хранилищ годовой давности можно посмотреть здесь.

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